Service conditions

General cleaning rules

Cleaning follows the manufacturer's care label. Items without a label are cleaned at the customer's risk. A standard wear of 30% is assumed for any item handed over. We may refuse heavily worn items or items with strong odours.

Cleaning at your own risk

If you request a method other than the one our specialists recommend, cleaning is done at your risk, with your signature, noted on the receipt.

Known technical limitations

Linings, stiffeners, collars, cuffs and heavily soiled pockets may retain marks. Velcro fastenings can cause pilling. Accessories (plastic, metal, glued appliqués) may be damaged. No compensation for buttons, zips, padding, trims, appliqués or items left in pockets.

Returning items

Items are returned against the receipt. If lost, items can be collected with ID and signature. Quantitative and qualitative checks are done at collection, in the presence of our representative; later claims cannot be accepted.

Compensation

If damage, loss or theft is attributable to us, we compensate 70% of the item's value based on the receipt or invoice. Without proof of value, compensation is at most 5× the service value. Compensated items remain our property. Compensation is granted within 30 days.

Turnaround

Standard turnaround is 24–48 hours, depending on complexity and volume. Items not collected within 3 months are considered abandoned.

Force majeure

We are not liable for delays caused by circumstances beyond our control: power or water outages, technical failures or force majeure.

These rules form a contract between the customer and Quick Wash, accepted when items are handed over for cleaning.